Returns and refunds

Wall boosts

Generally non-refundable. Refunds may be issued where:

• a duplicate technical charge occurred;
• a payment error occurred;
• the platform authorises an exception;
• a refund is required by law.

Where a refund is issued, the refunded amount is removed from the artwork’s recorded Wall score exactly, and position is recalculated. A partial refund reduces the recorded amount by exactly the amount refunded.

A position changing after you paid is not a ground for refund. Positions move continuously and the estimate shown before checkout is never a reservation.

Artwork purchases

The seller is the merchant of record and sets the return policy for the work, subject to statutory rights that apply to you. Original artwork is frequently non-returnable other than where it arrives damaged or materially different from its description.

To raise an issue with a purchase:

1. contact the seller through the order in your account;
2. if it is not resolved, contact GET HUNG support with the order reference and photographs.

Where a sale is refunded, the refund is settled against the seller’s connected account and the platform commission is reversed accordingly.

Statutory rights

Nothing on this page removes consumer rights that apply to you by law. Jurisdiction-specific cancellation windows to be completed by counsel.